Profiling & Database Management

Case Study | Data Profiling for world’s leading PC maker


Background

Our client is the world’s No. 1 PC maker offering computer solutions for public & private services, small businesses and large enterprises.

The PC maker wanted a program that could build and strengthen relations with their top enterprise customers and enhance engagements.

Solution

In order to enhance customer engagement, the team at arvato felt the need to know the client’s top customers better. arvato India suggested conducting a deep profiling exercise to capture the customers’ professional and personal information. Team arvato undertook a profiling activity for a database of client’s top 250 accounts. Our team, not only updated the client’s database, but also added relevant fields to allow better engagement with the customers in future.

Team arvato started with de-duplication of database shared by the client, created a new format while adding relevant fields like birthday, anniversary, personal interests, favorite sports, favorite books, etc. Our team periodically updates this database through tele-validation and monitors the movements of key contacts.

Value-add

The deep profiling undertaken by arvato India has enabled our client to enhance the effectiveness of their campaigns and engagement programs like leadership summits, etc. for C-level contacts. Moreover, the client, with team arvato’s support, undertakes other business & non-business engagements like free business magazines subscription, greeting cards & bouquets on special occasions, quarterly gifts, special service camps, product offers, etc. for the top customers.

arvato India has been empanelled with the PC maker as their marketing agency since March 2012, handling various marketing activities on the Indian subcontinent – specifically database management & lead generation, relationship marketing program management, events and campaign management and fulfilment support.

Highlights

  • Profiled 20,000+ records & generated 100,000+ business leads during the initial 9 months
  • Client awarded ‘Execution Excellence Award’ in Lead Generation and Database Profiling & Management category in 2013



> About Client

Our client is a global Fortune 500 company and a renowned multinational PC maker, famous for producing the most innovative PCs.

It is the world’s No1 PC maker, offering computer solutions for public & private services, small businesses & large enterprises.

Profiling & Database Management


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