Warehouse Management & Distribution

Case Study | SCM solutions for world's largest English-language general trade book publisher


When our client, the world’s largest English-language general trade book publisher, had entered the Indian market, they were expanding rapidly. In order to keep in pace with their swiftly growing business and focus on their core competencies, they were looking for a partner who could assume responsibility of warehousing & distribution on a pan-India level.

With the vision of expanding its value chain in India and offering its clients full value service, arvato India introduced a new line of business to its posy of services - Supply Chain Management - with its first client and sister concern to undertake warehousing & distribution of books.


arvato India went live with its SCM operations in September 2009 to undertake client’s operations of warehousing & distribution of books on a pan-India level. Our services offerings cover the major steps of the supply chain, including warehousing, fulfillment, shipping and returns management. arvato India has allocated a storage capacity of 0.5 mio units to the client with a turnaround capability of 2.5 mio units yearly.

Service scope includes:

  • Warehouse Management & Storage Solutions
  • Inventory Management
  • Order Management
  • Pick & Pack services
  • Distribution Management
  • Returns Management
  • Business Reporting

arvato India’s state-of-the-art warehouse and distribution facility is located near Gurgaon on the National Highway with excellent connectivity to the city, airport, sea port and dry port. Salient features of the warehouse include vertical storage capacities attained till a height of 6M, a cognizant workflow management system for maximum productivity and inventory accuracy, advanced warehouse design systems implemented for faster mechanisms of pick & pack operations, hi-tech material handling equipment for efficient lateral & vertical movements, special storage systems for high value products, and 24/7 security & CCTV surveillance.


arvato displayed scalability by handling 3x dispatch volumes since 2010 and provided flexibility to handle seasonal spikes and regional demands.


Team arvato delivered a seamless experience for the client, as well as for their partners & LFRs. We received accolades from all quarters for our outstanding event execution.

  • Team size: 20
  • Warehouse space: 20,000 sq.ft. with 542 pallet positions & 1260 pick locations
  • Storage capacity: 0.75 Mio units with fully demarcated area for pick & bulk
  • Total # SKU’s handled: 10,000 – 12,000
  • Average units handled: 0.2 mio units per month

> About Client

Our client is the world's largest English-language general trade book publisher.

They started their operations in India in July of 2005 with some of the acclaimed Indian writers and has ever since been a leading force in the Indian book market.

Warehouse Management & Distribution

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