Customer Support Program for e-commerce client expanding in India
1st September 2014, Gurgaon

Back in December of 2011, our client’s India division’s Customer Support program went live from arvato India’s brand new facility in Mumbai. Today, arvato India team caters to end-to-end Customer Support for client’s members in India. Since inception, the team has consistently delivered on key performance indicators that has instilled confidence in the client to expand the current operations. ...> More

Investing today to create next-gen designers
21st August, 2014, Gurgaon

arvato India is successfully running the 4th edition of the 3D Student Design Challenge wherein students from pan-India demonstrate their digital design skills before a panel of industry experts. Targeting over 12 lac students from more than 5,000 colleges across the country, arvato is aggressively inspiring students and institutions to be part of the leading design competition....> More

arvato takes Cisco to 'campus'
18th August, 2014, Mumbai

arvato has been organizing events for a leading storage solutions provider, Cisco, catering to capture the Commercial & Mid-market businesses. In order to expand their reach, arvato team suggested venturing into the education sector and the idea was well received by the client....> More

Innovative BTL Marketing initiative: 'win a party'
8th August, 2014, Kerala

arvato India has been seamlessly organising events in multiple formats. One format that arvato team is currently working on is a unique campaign wherein the client sponsors theme parties for its customers. While owning the complete event management responsibility, team arvato has been organizing various break-time parties for winners of a contest being run by the client. ...> More

Go live: Customer care program for fashion retail online store
Gurgaon 16th July, 2014

arvato India has commenced a customer care program for a popular American fashion retail chain that has recently launched online retail store in India. The India online store went live at 11 a.m. India Time on 16th July 2014. Two of the client’s representatives were present at that very moment at arvato’s Gurgaon site to witness the kick-start of the process at arvato. ...> More

A century in half time, says arvato’s event scoreboard
Gurgaon, 1st July, 2014

It was 100-a-number when the fiscal was in its first half. And team arvato had covered 30 cities pan-India to execute events for some of the trendsetter blue chip companies. The journey has moved to overseas this year....> More

arvato drives marketing campaign overseas
Gurgaon, 19th June, 2014

Spreading wings to the ASEAN region, arvato has expanded marketing campaign for its software client Autodesk to enable operational calls and run lead generation program catering to customers in Singapore, Philippines and Malaysia. In the Indian market, arvato has been providing services to Autodesk since 2011. ...> More

One year of successful SCM operations for online home store
Bengaluru,17th June, 2014

One year & growing… arvato India has been providing end-to-end supply chain management (SCM) solutions to one of the leading e-commerce home store players in India. arvato services the client from its warehouse in Bengaluru;16,500 sq. ft. area with storage capacity of 200 pallet positions. The team has handled over 1,000 SKUs in last one year....> More

Renault loyalty program: 16k members in 5 months
Gurgaon, 1st June, 2014

A mixed bag it is! arvato provides back-end support for Renault’s Gang of Dusters (GOD) loyalty program, including customer relationship management (CRM), data profiling, alliance management and printing & dispatch management. In a span of five months, arvato team has connected with greater than 85k customers and registered over 16k members for the program. ...> More

We set up retail stores – online!
Gurgaon, 8th May, 2014

arvato India manages an intensive end-to-end sales program to drive sales for our client offering a powerful ecommerce website solution that allows customers to sell online. Team arvato targets merchants from SMEs/SMBs across India under a 360 degree Tele-sales (pre-sales, sales) and Support (post sales) program....> More

arvato India participates in 7th Loyalty Summit
Mumbai, 31st January 2014

“Gaining new customers, intensifying existing relationships” is the motto we live by. In order to showcase arvato’s competency in integrated marketing space, arvato India participated in the 7th Loyalty Summit that was held in Mumbai. ...> More

arvato India organizes DMAi convention 2014
New Delhi, 25th January, 2014

A good product or a good idea is no longer good enough. Customer orientation and customer loyalty have become a matter of survival. Direct Marketing Association of India organized its third edition marketing convention DMAi 2014 in New Delhi. arvato India, as an advisory member to DMAi, lent support to the association by executing DMAi 2014 Convention, along with other associated functions such as audience generation. ...> More

arvato strengthens growth platform eCommerce
Gütersloh/Hanover, 10th January, 2014

International service provider arvato acquires major parts of Hanover-based Netrada Group and combines both companies' eCommerce businesses. The merger turns arvato into one of Europe's leading service providers for integrated eCommerce services. The combined business activities will jointly generate a turnover of over EUR 300 million; the joint number of employees is estimated to cross 3,000....> More

arvato teams up with world’s leading British airline to deliver Customer Care Support
Gurgaon, 06th January, 2014

arvato has signed up as an exclusive partner for Customer Care Support for the largest airline in the United Kingdom. Under the new five-year strategic partnership, arvato supports the client by delivering various customer service functions for the British airline’s global contact center operation....> More