Loyalty and Relationship Management

In a dynamic business environment with ever-rising customer expectations, it is becoming imperative to continuously engage with a customer, right from the stage of business prospecting, product deployment, product activation to next version adoption in a customer life cycle.

To help organizations achieve this objective of creating relationship and service level differentiators, arvato India offers a variety of customer and partner relationship programs, which can help you stand out of the clutter and engage with your customers better.

We offer the following modules as part of this service offering:

Loyalty and Redemption Programs

Under this service offering, we provide programs meant for end customers, partners, resellers and employees, where the ‘subject’ gets reward points every time he/she achieves a pre-defined objective.

We support our clients in loyalty management program activities, such as:

  • Custom Design Program
  • Member Data Analysis & Consolidation
  • Catalogue Design & Management
  • Reward Web-platform Development, Management, Deployment & Support
  • Tele-support for member queries
  • Catalogue Item Sourcing & Warehousing
  • Rewards Fulfillment
  • Printshop Support - printing, stuffing/kitting & dispatch of gift items

Relationship Marketing Programs

This offering provides customer and partner connect programs, where the objective is to improve product/service experience with customer at every instance of purchase and post purchase stages.

We support in marketing program areas, such as:

  • Data Consolidation of partner/customer/employees
  • Tele-support to drive campaigns
  • MIS, Reporting and Scorecard Development
  • Communication Design – printing of welcome letters, kit design and production etc

Brand Activation and Promotion

This offering entails organizing consumer contact programs through road shows, on spot contests for data building, sampling and promotions, POS audits, store branding, etc.

Contact Us
Phone: +91 124 469-9555
E-Mail : info@arvatoindia.com

Case Study for Loyalty & Relationship Management

Largest airline of the Middle East

» In order to drive loyalty & increase client’s customer satisfaction, team arvato India responds to customer queries and assists in placing orders via phone or e-mail. «